|
Key Performance Metric |
2004 |
2005 |
2006 |
Lessons Learned |
Future Goal |
|
Efficient Electric Utility |
|||||
|
System Average Interruption Frequency Index (SAIFI) |
1.4 |
1.6 |
1.8 |
Intensity of weather from year to year can have a significant impact on overall system reliability. Will need to be more aggressive with tree trimming. |
Beat five-year average of 1.6. |
|
Customer Average Interruption Duration Index (CAIDI) |
1.3 |
1.5 |
1.8 |
More severe weather causes greater damage and leads to longer outages. Underscores climate change concerns. |
Roll out device driven outage management fall 2008; Install additional system automation (i.e. shorter outages) |
|
Service Quality Performance Index (Measure of Customer Overall Satisfaction)
|
86.8
|
91.6 |
88.4 |
We use survey data to improve internal processes. |
Continue to exceed national satisfaction measures and regulatory expectations. |
|
Environmentally Responsible |
|||||
|
% of Power Mix from Fossil Fuels |
2.5 |
1.8 |
2.2
|
|
Keep emissions low while committing to new sources of power. |
|
CO2 Emissions (tons) from Power Generation |
39,402 |
29,398 |
38,874 |
|
Maintain our enviable emissions profile without significant adverse impact on our costs |
Average Vehicle Fuel Efficiency (Gasoline and Diesel) ? MPG |
10.08 |
9.42 |
10.23 |
|
Improve fuel efficiency by 25% from 2005 to EOY 2008 (over 3 years) |
Blended Biodiesel Used (Gallons) |
0 |
28,070 |
64,509 |
Generally great performance use smaller % of biodiesel in winter |
Expand biodiesel usage by 5% in 2009 by adding another fueling terminal at service center
|
|
Energy Consumption Buildings (thousand kwh) |
1,509 |
1,493 |
1,457 |
Efficiency measures pay off. |
Reduce electricity consumption. Future goals will be around total energy consumption. |
|
Total Water Use (gallons) |
661,690 |
685,590 |
708,590 |
Colchester water usage drastically under-billed for years. |
Capture accurate water use and determine why water use is increasing. |
|
Hazardous Waste Generated (lb) |
21,528 |
10,306 |
15,015
|
|
|
|
Premier Employer that leverages technology and invests in highly-trained people |
|||||
|
Employee Turnover |
5.6*
Includes retirees |
5.6*
Includes retirees |
9.8*
Includes retirees |
Note that because our company is small, even a slight change can result in a much higher/lower turnover number. As more employees become eligible for retirement, number will go up. |
Some turnover is healthy. Maintain in range of 5-15%. |
|
Injuries/Illnesses (total days and cases) (see Table 7-4 for breakdown) |
290 |
113 |
251 |
Needed renewed focus on safe work practices. |
Reduce number of injuries and days missed. |
Some of the ways that we are committed to our vision statement are best described in qualitative terms and no metrics are involved.
Green Mountain Power intends to be an environmental leader in the utility sector through on-going improvements in key sustainability goal measurements. Throughout this report we address targets, goals, obstacles, challenges and overall business strategy.